Kane International has dominated the manufacture and supply of hand-held exhaust emissions testers in the UK and globally for 60 years. The family business pride themselves on providing award-winning, world-class technical customer service.
Jonathan Kane, CEO of Kane International passionately believes that "excellent customer service sets his business apart from the competition"The Problem
Kane International were looking to grow their customer service team. However, they were struggling to find the right capability at the right cost at their Hertfordshire HQ.
Increasingly they were competing for talent with high paying London firms.
They needed experienced Customer Service Representatives who would embody Kane’s ethos of “professional empathy” and who were committed to customer service excellence